You don't just buy hardware from JNXRFID — you get a partner who helps you sell, deploy, and support it. Here is exactly what we commit to, in writing.
Our Commitments
All JNXRFID readers, printers, and devices carry a 12-month warranty against manufacturing defects, covering parts and labor. Extended warranty options are available for volume deployments.
Technical enquiries receive a first response within 24 hours on business days — direct from our engineering team in Shenzhen, not a call-center script.
SDKs for Windows, Linux, and Android, plus sample code and API documentation. Our engineers help you integrate readers into your POS, WMS, or encoding software.
Free firmware updates for the life of the product, with release notes and upgrade instructions. Security patches and regional regulatory updates included.
A simple 4-step return process with advance-replacement options for partners — so you can promise your end customers a fast turnaround.
Running a pilot? We help you select tags, tune read zones, and configure the unit for your application before it ships. See the Evaluation Program.
At a Glance
| Item | JNXRFID Commitment |
|---|---|
| Warranty period | 12 months from delivery (parts & labor); extended options for volume orders |
| First response time | Within 24 hours on business days |
| SDK platforms | Windows, Linux, Android |
| Firmware | Free lifetime updates |
| Tag & media support | Tag selection guidance and read-zone tuning for your application |
| Replacement (RMA) | Repair or replacement within warranty; advance replacement for partners on request |
| Evaluation units | 1–2 week delivery, engineering pre-configuration, global shipping |
| Minimum order | No MOQ — pilot-friendly ordering, including single evaluation units |
If Something Goes Wrong
Email support@jnxrfid.com with the serial number, purchase date, and a description of the issue.
Our engineers respond within 24 hours and troubleshoot remotely — most issues are resolved without a return.
If a return is needed, we issue an RMA number and shipping instructions within 48 hours.
Warranty units are repaired or replaced and shipped back — advance replacement available for partners.
Send them this page — or request an evaluation unit and judge our support speed for yourself.
Request an Evaluation Unit Contact Support