Support & Warranty
You don't just buy hardware from JNXRFID — you get a partner who helps you sell, deploy, and support it. Here is exactly what we commit to, in writing.
Our Commitments
What Every JNXRFID Partner Gets
12-Month Standard Warranty
All JNXRFID readers, printers, and devices carry a 12-month warranty against manufacturing defects, covering parts and labor. Extended warranty options are available for volume deployments.
24-Hour First Response
Technical enquiries receive a first response within 24 hours on business days — direct from our engineering team in Shenzhen, not a call-center script.
SDK & Integration Support
SDKs for Windows, Linux, and Android, plus sample code and API documentation. Our engineers help you integrate readers into your POS, WMS, or encoding software.
- RFID reader SDK (UHF + HF)
- Printer driver & LabelSoft support
- 123RFID Desktop-compatible workflows (JRE readers)
Firmware Updates
Free firmware updates for the life of the product, with release notes and upgrade instructions. Security patches and regional regulatory updates included.
Clear RMA Process
A simple 4-step return process with advance-replacement options for partners — so you can promise your end customers a fast turnaround.
Evaluation Support
Running a pilot? We help you select tags, tune read zones, and configure the unit for your application before it ships. See the Evaluation Program.
At a Glance
Support Coverage Summary
| Item | JNXRFID Commitment |
|---|---|
| Warranty period | 12 months from delivery (parts & labor); extended options for volume orders |
| First response time | Within 24 hours on business days |
| SDK platforms | Windows, Linux, Android |
| Firmware | Free lifetime updates |
| Tag & media support | Tag selection guidance and read-zone tuning for your application |
| Replacement (RMA) | Repair or replacement within warranty; advance replacement for partners on request |
| Evaluation units | 1–2 week delivery, engineering pre-configuration, global shipping |
| Minimum order | Low MOQ — pilot-friendly ordering, including single evaluation units |
Compliance
Certifications & Compliance
Certification status for the platforms below is confirmed by our manufacturing partners and updated as new certificates are issued. Documents of conformity are available on request for your tender or import-compliance files.
| Platform | Device Certifications | Battery Pack |
|---|---|---|
| JMDS65 / JMDS65L 6.5" rugged PDA — 5G / 4G LTE | GMS (Android 16) • CE • Cyber Security • EU Common Charger Directive (EN IEC 62680-1-3) • CB • RoHS • IP68 (IEC 60529) • MIL-STD-810H The 4G LTE variant JMDS65L carries a reduced certification set — contact us for the current matrix. | BAT-655001 (shared by JMDS65 / JMDS65L) UN38.3 & MSDS • CCC • CB |
| JMDT80 / JMDT80L 8" rugged Android tablet — 5G / 4G LTE | GMS (Android 16) • CE • Cyber Security • EU Common Charger Directive (EN IEC 62680-1-3) • CCC • RoHS • WEEE • REACH • IP68 (IEC 60529) • MIL-STD-810H JMDT80L (4G LTE) certifications are in progress — contact us for the current status. | BAT-806001 (shared by JMDT80 / JMDT80L) UN38.3 & MSDS • CCC • CB |
Certificates of conformity for other JNXRFID product lines are available on request. If your market requires a certification not listed here, tell us the target market and we will confirm feasibility before you commit to a pilot.
If Something Goes Wrong
The RMA Process — 4 Steps
Report
Email support@jnxrfid.com with the serial number, purchase date, and a description of the issue.
Diagnose
Our engineers respond within 24 hours and troubleshoot remotely — most issues are resolved without a return.
Authorize
If a return is needed, we issue an RMA number and shipping instructions within 48 hours.
Repair / Replace
Warranty units are repaired or replaced and shipped back — advance replacement available for partners.
FAQ
Frequently Asked Questions
Straight answers drawn from our published commitments.
What warranty covers JNXRFID hardware?
All JNXRFID readers, printers, and devices carry a 12-month warranty against manufacturing defects, covering parts and labor. Extended warranty options are available for volume deployments.
How quickly does JNXRFID respond to a technical enquiry?
Technical enquiries receive a first response within 24 hours on business days — direct from our engineering team in Shenzhen, not a call-center script.
Does JNXRFID provide SDKs and integration support?
SDKs for Windows, Linux, and Android, plus sample code and API documentation. Our engineers help you integrate readers into your POS, WMS, or encoding software.
How are firmware updates handled?
Free firmware updates for the life of the product, with release notes and upgrade instructions. Security patches and regional regulatory updates included.
How does the JNXRFID RMA process work?
A simple 4-step return process with advance-replacement options for partners — so you can promise your end customers a fast turnaround.
Can JNXRFID help us run a pilot or an evaluation?
Running a pilot? We help you select tags, tune read zones, and configure the unit for your application before it ships. See the Evaluation Program .
Selling to a customer who asks "what if it breaks?"
Send them this page — or request an evaluation unit and judge our support speed for yourself.
Request an Evaluation Unit Contact Support